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Airline Price Adjustments?

Filed in archive Aviation Travel by Terah Shelton on May 28, 2007

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I teach a travel class called, "How to Travel the World on a Budget". And one of the tips I give my students is often the most debated one. What's the tip? That if you purchase an airline ticket and the price significantly decreases you can receive a price adjustment. They debate this tip because they can't believe with all the rules, restrictions, and regulations, that airlines would have such a policy. But, thanks to a recent article in Wall Street Journal, the debate ends.

Few customers realize it, but many airlines will give refunds if they cut the price after you have bought a ticket. Alaska, JetBlue, Southwest, United and US Airways all offer vouchers for the full price difference -- if the price drops $200, you can get a $200 coupon towards a future trip. Others offer vouchers, or cash, after deducting change fees (which can run up to $100). In industry jargon, it is called a "rollover," and in most cases it only works if you bought the ticket directly from the airline. (It generally won't work if you bought them via a Web site such as Expedia.com or Orbitz.com, unless the price drops in the first 24 hours.)

The rollover policies have been in place for decades, but, until recently, it has been tough for consumers to figure out when their flight's price has changed. The catch is you have to call while the lower price is in effect to get your rollover. That is where a new Web site, Yapta.com, has come up with a clever way to take some of the anxiety out of buying airline tickets.

Most airlines and travel vendors have more-liberal 24-hour or same-day price guarantees, offering to rebook you at a lower price and refund the difference if the price drops in the first 24 hours, without change fees. Expedia and Travelocity go a step further offering their own 24-hour guarantee. If prices drop more than $5 within 24 hours, they will reissue tickets at the lower price, refund the difference and give you their own $50 voucher toward future purchases. Of course, many tickets never go down in price, so Yapta's primary use is as a bit of price protection for travelers. "If the price goes down, there's something to cover me," said Mr. Romary.

Several airlines said they are pondering whether they think Yapta is a good thing for them or not. If it spurs sales at higher price levels and vouchers build customer loyalty, carriers will support it. On the other hand, a flood of refund requests could force changes in rollover policies.


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Tags: Airlines  Delta  Yapta  Price  Adjustments  price  price+adjustments  airline+price 

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