Response from: Hil    (01/02/08 9:30am)

I think this was very unfortunate to have David step down. He had no control over the weather!
David built customer loyalty!
Perhaps those customers' complaining were not Jetblue's regular customers like myself.
Did anyone decide to check?

I've seen a big change in the JETBLUE service and idiot new regulations put in place this past year. Some of these regulations are done at the last minute. As a regular customer it's quite a surprise to be shaken down for
a $20.00 refund.

We the consumers' are definitely not being treated as if we are valued anymore.The difference is so drastic that I researched it and found this page.
Hurry Back David and save JETBLUE!

Response from: Results Revolution - Getting Real Marketing Results for Small Business

I've been watching David Neeleman for a long time. There's a quote of his from a Fast Company article five years ago that I still use in my Twelve Steps to Revolutionize Your Business small business seminar. To hear that